“The strength of the team is each individual member. The strength of each member is the team.”
– Phil Jackson
Claire Burgess
Director and Family Consultant
After qualifying from Norland College, Claire went on to work as a nanny and in private nurseries. During this time she was able to gain extensive experience working with children and their families and had opportunities to travel all over the world, including USA, UAE and Europe, talking about her favourite topic - children!
Claire has written and delivered corporate training in early years (for example to Etihad Airlines) and in 2014 won the Nursery World Award for Trainer of the Year. In 2008 Claire returned to Norland to work as an education lecturer and then as Head of Research, Consultancy and Training before leaving to set up Bespoke Family in August 2018.
Claire has written for various publications including EYE, Mother and Baby and Smallish magazines and is an honorary consultant and volunteer for Twins Trust. Claire continues to nanny and work with children so that her skills are current and to ensure that her training and advice is practical and relevant. She undertakes regular continuing professional development activities on topics such as sleep, bereavement, routines, feeding, and more.
Rebekah (Becks) Frankcom
Director and Business Manager
After studying Business and Marketing at the University of Staffordshire, Becks worked in various marketing roles before joining Norland College as Marketing Manager in 2002.
She worked her way up to Head of External Communications, Agency and Alumni and left Norland in September 2018 to set up Bespoke Family. Becks is a volunteer Twinline Listener for Twins Trust, and has twins herself.
Lucy Oladapo
Family Consultant / Administrator
Lucy knew she wanted to work with children from a very young age, and went on to qualifying from Norland College with Distinction. She went on to work as a nanny for many families, mainly in London but also overseas, including a year in the Caribbean. Lucy has formed lasting relationships with many of her former charges.
After the birth of her first daughter, Lucy returned to Norland College, supporting students and Newly Qualified Nannies through their training and beyond. Lucy's second daughter was born in 2022 and Lucy is now very much enjoying being a Mum of two.
Lucy loves being part of the Bespoke Family team as a Family Consultant, supporting families and carers as well as providing administrative support to Claire and Becks.
Emily Darwell
Family Consultant
As a second generation Norland Nanny, childcare is in Emily’s blood. Since graduating from Norland College in 2008 with Distinction and ‘The Norlander’ award for outstanding practice, Emily has supported many families around the world in many roles such as a nanny, proxy parent and maternity practitioner. Since 2014 Emily has worked on a 1:1 basis with families helping them overcome issues or concerns regarding sleep and behaviour.
Emily continues to attend courses to ensure she is up to date with the world of childcare and to continue her professional development and qualifications. Emily is a qualified Maternity Practitioner and has also attended various courses to develop her skills and knowledge in the subject of sleep.
Now with two young children, Emily is continuing to do what she loves by helping and supporting children and their families at Bespoke Family.
Dr Maihri Cameron
Family Consultant
Maihri graduated from Norland with Distinction and a 1st Class Honours degree in Early Childhood Studies in 2012 and went on to work as a full time nanny in London. In 2017 Maihri completed a Masters degree in Psychology, following which she completed a mental health placement in Sri Lanka where she supported families in poverty that had children with special educational needs In 2025 Maihri completed her PhD in developmental psychology focusing on peer acceptance throughout middle childhood.
Maihri has worked as a nanny all over the world and enjoys working with families as a whole so that parents can build strong happy relationships with their children. She lives in Perthshire in Scotland and is passionate about the fabulous surrounding countryside and encouraging children and parents alike to get outdoors!