“The strength of the team is each individual member. The strength of each member is the team.”
– Phil Jackson
Claire Burgess
Director and Family Consultant
Claire has loved children for as long as she can remember; she was the little girl always asking for dolls to care for and play with! Her passion led her to Norland College, where she trained as a nanny before going on to manage nurseries and care for children and families all over the world.
In 2008, Claire returned to Norland, this time as a lecturer, before becoming Head of Research, Consultancy and Training. Ten years later, she and Becks set up Bespoke Family.
Claire is committed to keeping her knowledge and skills fresh so that the advice she shares with families is always practical, realistic and rooted in experience. She also writes the Bespoke Family blog and has written for publications such as EYE, Mother and Baby and Multiple Matters. As a volunteer with Twins Trust, Claire supports families with multiples who are going through particularly challenging times as well as working with the charity to run sleep and behaviour clinic sessions for parents.
Claire lives on a farm in Wiltshire. Her favourite things to do are relaxing at a spa, going to the gym and going on long country walks with her partner James.
Rebekah (Becks) Frankcom
Director and Business Manager
Before she went to university Becks’s career path started with a few fun and varied jobs (Fortes ice cream in Swanage, Bow Street Magistrates’ Court and Harrods in London). She started her marketing career in financial services before joining Norland College in 2002 as Marketing Manager. Becks went on at Noland to lead communications and the Norland Agency and alumni teams before co-founding Bespoke Family with Claire in 2018.
Alongside her professional work, Becks also volunteered with Twins Trust for many years. She has personal experience of the world of multiples too — she’s a mum to twins, who happened to arrive on her birthday (making it a day her husband Rich never forgets!).
Becks lives in Bristol with her husband, their now grown-up twins, and their fluffy black labradoodle. When she’s not working, she enjoys walking the dog, days out (usually involving a meal!), and relaxing on a spa day with Claire.
Lucy Oladapo
Family Consultant / Administrator
Lucy knew she wanted to work with children from a very young age, and went on to qualifying from Norland College with Distinction. She went on to work as a nanny for many families, mainly in London but also overseas, including a year in the Caribbean. Lucy has formed lasting relationships with many of her former charges.
After the birth of her first daughter, Lucy returned to Norland College, supporting students and Newly Qualified Nannies through their training and beyond. Lucy's second daughter was born in 2022 and Lucy is now very much enjoying being a Mum of two.
Lucy loves being part of the Bespoke Family team as a Family Consultant, supporting families and carers as well as providing administrative support to Claire and Becks.
Emily Darwell
Family Consultant
As a second generation Norland Nanny, childcare is in Emily’s blood. Since graduating from Norland College in 2008 with Distinction and ‘The Norlander’ award for outstanding practice, Emily has supported many families around the world in many roles such as a nanny, proxy parent and maternity practitioner. Since 2014 Emily has worked on a 1:1 basis with families helping them overcome issues or concerns regarding sleep and behaviour.
Emily continues to attend courses to ensure she is up to date with the world of childcare and to continue her professional development and qualifications. Emily is a qualified Maternity Practitioner and has also attended various courses to develop her skills and knowledge in the subject of sleep.
Now with two young children, Emily is continuing to do what she loves by helping and supporting children and their families at Bespoke Family.
Dr Maihri Cameron
Family Consultant
Maihri graduated from Norland with Distinction and a 1st Class Honours degree in Early Childhood Studies in 2012 and went on to work as a full time nanny in London. In 2017 Maihri completed a Masters degree in Psychology, following which she completed a mental health placement in Sri Lanka where she supported families in poverty that had children with special educational needs In 2025 Maihri completed her PhD in developmental psychology focusing on peer acceptance throughout middle childhood.
Maihri has worked as a nanny all over the world and enjoys working with families as a whole so that parents can build strong happy relationships with their children. She lives in Perthshire in Scotland and is passionate about the fabulous surrounding countryside and encouraging children and parents alike to get outdoors!