A bespoke service because every family is unique…
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Family Concierge

“Family – where life begins and love never ends” – Unknown

 

Peace of mind for busy families

We work with families and their nanny/nanny teams to save them time and help make sure everything is running smoothly.

Claire and Rebekah have a great deal of experience working with high net worth and high-profile families and guarantee complete confidentiality and discretion at all times. Our services can include some or all of the following:


Nanny recruitment

  • Liaising with nanny agencies* including writing your initial advertisement for circulation to our Agency contacts, screening CVs, holding initial FaceTime interviews and recommending suitable candidates. We can also accompany you at the main interviews to provide our input and advice.

  • Once your nanny or nannies have been recruited, we can supply nanny contracts, handbooks and privacy notices.

*Please note that any nanny agency placement fee is charged in addition to our consultancy fee.


Contact time

Providing support for you regarding the children or nanny related issues.

This can include:

  • Regular face to face or video call meetings with your nanny / nannies.

  • On call at other times for you and your nanny / nannies.

  • Liaison with other members of the household team as appropriate.


Coordination of your nanny team

We have extensive experience of working with families who have nannies on rotation and can support you in the following areas:

  • Overall responsibility for the development and ongoing monitoring of your nanny rota.

  • Helping to create a harmonious nanny team.

  • Overseeing and managing any recruitment in relation to your nanny team including contract reviews and updates.


Training

Organising and delivering continuing professional development training sessions for your nanny / nannies as and when required.


 
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Our fees

We keep a record of the number of hours that we spend working with you and, on a monthly basis, send you an invoice with a detailed breakdown of our services.

If you are interested in working with us we’d love to hear from you. Please get in touch and we can talk about what we can do to help.


This is what some of our other clients have said about what we do for them:

Family Testimonials

From Bespoke Family Client

“I’ve worked with Claire for over 6 years and she has always gone above and beyond in helping our family! From recruiting our nanny to organising last-minute help – no job is ever too big. As a highly experienced nanny herself, she understands exactly what is required and takes a personal approach to each search, whilst keeping us fully involved throughout the whole process. She has also provided invaluable support and advice around schooling and when it comes to making difficult decisions, Claire always takes a calm and intelligent approach to the process, resulting in our family being very happy and settled… and our kids love her! Thank you, Claire!”

From Bespoke Family Client

"Claire is an accomplished, conscientious, honest and insightful professional. Claire understands the exacting standards that demanding families have and exceeds them by providing the right care solutions, continually adding value and making thoughtful suggestions. Thanks to her expertise, experience and commitment, Claire has built an excellent network. She is highly respected by the best agencies and childcare practitioners. No words can convey how grateful I am to have found Claire."

 

From Bespoke Family Client

“Our family has worked with Claire since the birth of our first son in 2015 and she now works with both of our children. Bespoke Family have supported us with every aspect of our sons’ lives including helping us to recruit and manage a nanny team; setting up our nurseries including researching and purchasing all of the equipment we needed; making sure that the children’s development is on track and being stimulated, and supporting and advising us, as parents, on a 1:1 basis.
Claire is an extremely pragmatic person who is always flexible to meet our needs. She approaches her role with sensitivity, is adaptable and cooperative and works extremely well with my staff team. We truly wouldn’t be without Claire and the children adore her. We would highly recommend Bespoke Family to anyone who is considering a bespoke consultancy service for their family.”

From Bespoke Family Client

“Bespoke Family have helped me since the day I found out I was pregnant, recommending equipment, from next to me cots to the best type of bottles. Claire has been a real help with my baby, helping with sleep, feeding issues & routine. Every single one of her tips really do work! Claire is literally at the end of the phone no matter what and I wouldn’t be without her. My little boy absolutely loves her and will continue to as he grows up.”